|DEPOSITS & PAYMENTS|
We will request a non-refundable deposit (usually 50%) to secure a reservation.
No booking can be accepted as finalised without payment of the requested deposit.

|CANCELLATION|
The deposit is generally non-refundable because by reserving the room for you, we may have to turn away other potential guests. 

Domestic guests: If a guest wants to cancel, we will cancel at any time and if we fill all the days of the entire stay in every cottage in that category, we will then refund the amount they paid minus 20% of the total reservation cost.
Overseas guests: It is difficult to send money to overseas bank accounts and India imposes a high tax on outward remittance, for these reasons we will only refund any monies to an Indian bank account, therefore you must either supply us with Indian bank account details or forfeit any refund.

Following a cancellation, if the guest wants to request a refund, they must contact us shortly after their check-out date.

Any agreed refund will generally be made within 8-10 working days to the method and the exact details by which they originally paid, and we will not pay out to other payment details or people.

Reservations are not transferable to other people.

If a guest informs us that they cannot come or are cancelling, we may cancel the reservation, and they can contact us after the check-out date to see if they get a partial refund. Should the guest change their mind after requesting to cancel or advising us that they cannot come, they will be required to pay any remainder owed, or the reservation will not be reinstated.

We are sorry that none of the deposit will be refunded if you decide to leave before your check-out date.

If we are forced to cancel a reservation due to unforeseen circumstances (for example, a government shutdown or restrictions), we would first offer you accommodation at another of our resorts (if available) and transfer your deposit to the new reservation, or we would offer to hold your deposit against a later stay this or next season.

|CHANGE OF DATES|
We do not automatically allow for any date changes. However, at our discretion, it may be possible on rare occasions. We will decide based on the amount of notice we are given, circumstances and the likelihood that we will fill any gap left by the change of dates.

If, at our discretion, we agree to a date change, this will only be allowed if the guests agree and pay any remainder owed.

|NO SHOW|
You will not receive a refund of your deposit.  
If you do not turn up and do not advise us of a delay, we will hold your room until check-out time the following morning.

Guests are advised to obtain comprehensive insurance

We advise guests to plan and research their holiday and where possible obtain comprehensive insurance to cover any/all travel associated risks, as the resort accepts no liability and will not pay any compensation/refund any money where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, unforeseen infestation, flight cancellation/schedule alterations, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.

Use of Personal Information (*please see our full “Privacy Policy)

We will not knowingly give your personal information to anybody else (except where required to do so by authorities). We will retain your information and from time to time we may contact you with our promotional and resort related information

                                                                                         Children & Extra Guests

Extra Children Policy

We consider children to be between 3-12 years old, and if you have 2 or more children above this age we would recommend that you reserve another cottage and we will try and keep both cottages next to each other.

Children below 2 years of age and below are free if they share their parent’s bed

For each child, there is a nightly charge (this will be applied automatically when you reserve and inform us about your children) and it is assumed that children may share their parent’s bed, we can provide only one extra bed in the cottage as there is limited space. The extra bed is free. If you have more than one child please let us know and we will make the reservation for you. The extra person charge will apply, but we will only be able to provide one extra bed in total.

Some cottages are not suitable for extra people (above 2 people). When reserving you will see the option for extra people against the cottage category if it is possible. It is not always possible to add extra people after making the reservation so kindly add any additional people when making the reservation.

Extra Adult Policy

We prefer for there to be only two adults in each cottage as it helps to prevent an overcrowded resort and maintain a peaceful environment. (guests aged 13 years or above are considered adults).

Check-In/Check-Out Policy

Check-In from: 1:00 PM 

Check-Out before: 11:00 AM

Our earliest check-in time is 1pm and check-out is before 11am. I am sorry but we have to be fairly strict about times because most guests do not leave until the last possible moment and also want to check-in as soon as possible.

You are welcome to ask if early check-in or a late check-out is possible when you are with us and our staff team will advise you depending upon our occupancy.

|COTTAGE POSITION|

When you reserve, you will be given the type of cottage that you select and not a specific cottage.

|RESERVATION DATES & REQUIREMENTS|

We will email you confirmation of your deposit payment and your reservation details. It is your responsibility to check the confirmation for accurate dates, room types and amounts and advise us of any inaccuracies or omissions.

|CHECK-OUT ON TIME|
Guests will be required to check-out on time before 11am or you will be charged for another day. We politely insist that you leave by 11am so that we have time to clean the room ready for the next guests check-in.

|PETS|

I am sorry but we have to say no to pets.

Although we love animals, we have to say no because there are local beach dogs that are territorial and will attack dogs from outside.  We also respect that some guests may have allergies or be uncomfortable staying near animals.

|ACCESSIBILITY 0R SPECIAL NEEDS|

Although our cottages only have a couple of steps, because of the surrounding terrain they can be difficult to access for people with limited mobility. That said, with your permission we are willing and happy to assist under your direction. There is a spectrum of needs, so please feel welcome to discuss with us any assistance or information you may need.

|FOOD & DRINK|

Breakfast is complimentary (a limited set breakfast) at all our resorts. Guests are not allowed to bring outside food/drinks or alcoholic drinks into the resort.

|RESORT EVENTS & LOCAL FESTIVITIES|

Occasionally we have local Goan dancers or Indian classical music for our guests, we do not allow loud music and try to maintain a peaceful resort. However, we have no control over the noise that may be generated by religious festivals such as Holi and Ganesha. Also on occasion, our neighbours or others in the area may have a celebration which we must tolerate or embrace. 

|FORCE MAJEURE|

We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control. Such as and may include an act of God, act of Man, act of Parliament, and other impersonal events or occurrences. The before said, we have integrity and will endeavour to provide you with the services mentioned and hopefully exceed your expectations.

|NATURE & WEATHER|

Some circumstances are beyond our reasonable control including, unseasonable/adverse or extreme weather that may have an impact on the resort or its surroundings by way of flooding etc. This may affect the local beach and the ability to swim or enjoy the beach as anticipated at the time of booking.

|RESORT INFORMATION|

We regularly update our websites and printed information but, from time to time due to changes in facilities, the environment or updates to the resort and cottages the text and or photographs may not be a current exact representation. We do not inform future guests of updates and upgrades to the cottages, resort or surroundings.